Live chat
Live chat on your website, answered from your Inbox.
Add a chat widget to your site, shape it in the Widget Builder, and answer visitors from the same workspace as every other channel. There is no Meta review involved.
Illustrative demo with fictional data.
Widget Builder
Make it look like your brand, not ours.
Set your website name, welcome message, reply time and color in the Widget Builder and see the widget change as you type.
The Widget Builder also lets you set the bubble position and type.
Welcome heading
Reply time
- Website name
- Welcome tagline
- Widget color
- Launcher title
Control
Decide when, where and how it appears.
- Pre-chat form
- Ask for a name and email before the chat starts, with your own message above the form.
- Business hours
- Show your weekly hours on the widget and tell visitors what to expect outside them.
- Allowed domains
- Restrict which websites can embed your widget, so only domains you own can load it.
- Campaigns
- Send a proactive live chat message on a page you choose. Each campaign has a title, a message, a sender and a URL, and you can switch it on or off.
- Customer ratings
- Ask visitors to rate the conversation when it ends, with an optional comment.
Visitor context
Know who you're talking to before you reply.
The context panel shows where the conversation started and what the visitor is using: the page, browser, operating system and language.
- The page they started from. See what the visitor was looking at when they wrote.
- Browser, system and language. Useful when a problem only happens on one device.
- Filter the Inbox by it. Filter conversations by browser language or referrer.
Conversation information
- Initiated from
- /delivery
- Browser
- Chrome 130
- Operating system
- Android 15
- Language
- Arabic
Started from nilehome.example/delivery
Scout on your website
Scout can answer visitors. A person can always take over.
Scout can be assigned to your website chat inboxes. It answers only from knowledge you approve, and hands the conversation to your team when it can't help or when a visitor asks for a person.
- Answers come from FAQs, articles and text you approve
- Your team sees the handover in the thread
- Needs an AI provider configured for your installation
Nile Home
Typically replies in a few minutes
What's your return policy?
You can return most items within 30 days of delivery if they're unused and in their original packaging.
Can I talk to someone from your team?
Scout handed this conversation to the Support team
Live chat questions
How do I add the widget to my website?
Create a website inbox in Settings, shape the widget in the Widget Builder, then paste in the short script BlendDesk gives you.
Does live chat need Meta approval?
No. Live chat is entirely yours: no Meta or third-party review is involved.
Can I limit which sites show the widget?
Yes. Add your domains under Allowed domains and only those websites can embed the widget.
Can I ask for a name and email first?
Yes. Turn on the pre-chat form and choose the message that appears above it.
Can visitors rate the conversation?
Yes. Enable Customer ratings for the inbox and visitors can rate the conversation and leave a comment.
Can Scout answer on live chat?
Scout can be assigned to your website chat inboxes. It answers only from knowledge you approve, hands over to your team otherwise, and needs an AI provider configured for your installation.
Bring your customer conversations together.
Tell us a little about your team. We'll show you how BlendDesk could fit the way you already talk to customers.