Support email, handled like every other conversation.
Connect a Gmail, Microsoft or IMAP mailbox. Messages become threads your team can assign, tag and discuss privately, with long quoted history tucked away.
Illustrative demo with fictional data.
Readable threads
Quoted history, out of the way.
Email threads get long. BlendDesk collapses quoted text so the new message is what you read first, and you can expand the history whenever you need it.
- Who it's from and who's copied
- Every message shows From, To and Cc.
- Quoted text collapsed
- Earlier messages stay one click away instead of filling the screen.
- Replies with To, Cc and Bcc
- Add Cc and Bcc recipients when you reply, as in any mail client.
- Private notes beside the thread
- Talk the reply through with a teammate in a Private note before you send it.
Connect a mailbox
Use the mailbox you already have.
Choose Google, Microsoft or another provider. Gmail and Microsoft connect with sign-in, which needs an OAuth app that we set up with you. Other providers use IMAP to receive and SMTP to send.
- Connect with the Gmail or Google Workspace address your customers already write to.
- Microsoft
- Connect with a Microsoft 365 or Outlook mailbox.
- Other providers
- Enter your IMAP details to receive mail and your SMTP details to send it.
IMAP · receive
- Address
- imap.example.com
- Port
- 993
- Login
- support@nilehome.example
- Password
- ••••••••••
SMTP · send
- Address
- smtp.example.com
- Port
- 587
- Login
- support@nilehome.example
- Password
- ••••••••••
Scout and Copilot
Scout doesn't reply on email. Copilot helps your team write.
On email, every message that goes out is written or approved by a person. Copilot can suggest a draft inside the conversation, grounded in the knowledge you approve in Scout. Nothing is sent until an agent sends it.
- Needs an AI provider configured for your installation
- Suggestions only: Copilot doesn't take actions
- Drafts come from your approved knowledge and guardrails
Copilot
Hi Salma, sorry the shade wasn't what you expected. You can return the lamp within 30 days of delivery if it's unused and in its original packaging. I'll send the return label now.
Drafted from: Returns and refunds
Keep exploring
Email questions
Which email providers work?
Gmail, Microsoft and other providers. Google and Microsoft connect with sign-in, and other providers use IMAP to receive and SMTP to send.
Can Scout answer customer email automatically?
No. Scout doesn't reply on email. Copilot can suggest a draft for an agent to review and send, when an AI provider is configured for your installation.
Can I use Cc and Bcc?
Yes. Replies have To, Cc and Bcc fields.
Will long quoted threads clutter the Inbox?
No. Quoted text is collapsed in the thread, and you can expand it when you need the history.
Can I use Saved replies on email?
Yes. Type / in the composer to insert a Saved reply, and edit it before you send.
Bring your customer conversations together.
Tell us a little about your team. We'll show you how BlendDesk could fit the way you already talk to customers.