Your customers message you.Can your team keep up — and can your AI be trusted to?
BlendDesk puts WhatsApp, Instagram, Messenger, email and web chat in one thread, then lets Scout answer, look up orders and take action — with every reply rehearsed, approved and audited before it reaches a customer.
Meta's message fees are billed by Meta. We never mark them up.
Built on the channels your customers already use
- WhatsApp Business Platform
- Messenger
- Web chat
Arabic and English, right-to-left and left-to-right, in the same inbox.
How it works
Four things have to go right on every conversation.
Most tools do one of them well. BlendDesk is built so the same conversation moves through all four without changing systems, losing context or waiting for someone to notice it.
- 01
Answer
Every channel lands in one thread, with the customer's history and orders already attached.
- 02
Resolve
Scout answers from knowledge you approved, cites what it used, and hands over the moment it should.
- 03
Act
Order lookups, confirmations, address changes, refunds — executed against your store, not described.
- 04
Improve
Score the agent against real past conversations, read the trace of any run, and fix what's wrong.
Answer
Five inboxes become one thread
A customer who asks on WhatsApp, replies to a story on Instagram and emails the invoice question is one person. BlendDesk treats them that way: one profile, one history, one thread, whichever channel the next message arrives on.
- One profile across every channel, with order history attached
- Assignment, teams, tags and private notes that survive the channel switch
- Arabic and English side by side, with right-to-left handled properly
عرض توضيحي ببيانات وهمية.
Resolve
Scout answers from what you approved — and shows its work
Scout reads your knowledge, follows the scenarios you wrote, and cites the sources it used. When it is not sure, or when the rule says a person decides, it hands over with the whole thread intact.
- Answers grounded in your own knowledge, with citations on every reply
- Scenarios declare how a case is handled, so behaviour is written down, not prompted
- Guardrails stop it before it quotes a price, promises a date or spends money
عرض توضيحي ببيانات وهمية.
Prove it
AI you can rehearse, approve and audit
Everyone in this category publishes a resolution rate. Nobody lets you verify one. BlendDesk ships the apparatus instead: test an agent in a sandbox before it goes live, score it against real conversations you already had, require a human signature on anything that moves money, and read the full trace of any run afterwards.
عرض توضيحي ببيانات وهمية.
- Playground
- Run a message against a draft agent and compare it to the live one before you ship.
- Evaluations
- Replay real past conversations, score the answers, and catch a regression before customers do.
- Approvals
- Refunds, discounts, cancellations — a person signs off, with the reason in front of them.
- Traces
- Every run, step by step: what it read, which tool it called, which guardrail fired, who approved.
Meta's own policy requires a human escalation path when you automate replies. Handoff is a compliance boundary here, not a nicety.
WhatsApp Business Messaging Policy, updated 23 September 2026.
See the governance surfacesAct
The work that actually ends the conversation
An answer is not a resolution. BlendDesk runs the deterministic jobs where a wrong reply costs real money — order lookups, confirmations, address changes, cart recovery, reminders — against your store and your systems, with the result written back into the thread.
- Shopify, your ERP, your CRM, or any HTTPS endpoint you expose as a tool
- Deterministic automations for the predictable work; Scout for the rest
- Every action is logged, attributable and reversible
عرض توضيحي ببيانات وهمية.
Improve
Know what your team and your AI actually did
Resolution rate, first response time, channel mix, and how often a conversation needed a person. Illustrative here; measured in your workspace.
عرض توضيحي ببيانات وهمية.
Channel economics
On WhatsApp, the category you send in is the bill
Meta charges per message, by category. In Egypt a marketing template costs about eighteen times a utility template for the same words. BlendDesk routes every template to the cheapest category it legitimately qualifies for, and shows you what it spent.
- Service messages stopped being free on 1 October 2026 — the first 1,000 per number each month are still included
- Replies inside the 24-hour window don't need a template; outside it, they do
- A conversation that starts from an ad can open a free window of up to seven days
Rates and rules: Meta WhatsApp Business Platform documentation, retrieved 2 November 2026.
Open the cost calculator
Rates: Meta WhatsApp Business Platform, Egypt, retrieved 2 Nov 2026.
The honest part
AI you can switch off
The loudest complaint in this market is not that AI is bad. It is that nobody can reach a person when it goes wrong. So: Scout can be paused per conversation, per channel or entirely; every automated reply shows who or what sent it; and a named human is one tap away on every thread.
- Turn Scout off for a conversation, a channel, or the whole workspace — instantly
- Nothing that moves money runs without a person approving it
- Hand off with the full thread, not a summary
اجمع محادثات عملائك في مكان واحد.
أخبرنا قليلًا عن فريقك، وسنوضح لك كيف يمكن لـ BlendDesk أن تتكامل مع طريقتك الحالية في التواصل مع العملاء.